{"id":556,"date":"2025-08-09T09:49:13","date_gmt":"2025-08-09T08:49:13","guid":{"rendered":"https:\/\/icompliance.eu\/complaints-channel\/"},"modified":"2026-08-29T13:15:02","modified_gmt":"2026-08-29T12:15:02","slug":"reports-channel","status":"publish","type":"page","link":"https:\/\/icompliance.eu\/en\/reports-channel\/","title":{"rendered":"Whistleblowing Channel"},"content":{"rendered":"\t\t
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Whistleblowing Channel<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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A secure, anonymous and legally compliant<\/em> whistleblowing channel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tProvide your employees, suppliers and partners with a confidential channel for reporting irregularities \u2014 in accordance with Law No. 93\/2021 and Directive (EU) 2019\/1937. Early detection of risks, structured case management and auditable evidence from start to finish.\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a demo \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSee How It Works \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/i>True anonymity<\/span><\/i>Hosting in the EU<\/span><\/i>Comprehensive case management<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Case Panel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLast 30 days<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Received Reports<\/h4>

14<\/p>3 under active investigation<\/small><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Average Response Time<\/h4>

2 days<\/p>Confirmation of receipt required: 7 days<\/small><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Case Status<\/h4>
Resolved<\/span>
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Ongoing<\/span>
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Screening<\/span>
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Favourite Channel<\/h4>
Web form<\/span>
<\/i><\/div>70%<\/b><\/div>
Telephone line<\/span>
<\/i><\/div>30%<\/b><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Law No. 93\/2021: <\/strong>General framework for the protection of whistleblowers<\/small><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Directive (EU) 2019\/1937<\/strong> on the protection of whistleblowers in the EU<\/small><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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ISO 37002<\/strong> Whistleblowing Management System<\/small><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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End-to-end encryption:<\/strong> Data protected at rest and in transit<\/small><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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GDPR<\/strong>Data hosted and processed in the EU <\/small><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Why is it necessary?<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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A legal obligation which, when properly fulfilled, builds trust<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tMore than just complying with the law, a credible whistleblowing channel identifies problems before they turn into crises and demonstrates to staff, customers and regulators that integrity is taken seriously.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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50+<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Mandatory for companies with 50 or more employees<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAnd for all public bodies, regardless of their size, in accordance with Law No. 93\/2021.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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EU<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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In accordance with Directive (EU) 2019\/1937<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWhen transposed into Portuguese law, it requires internal and external channels and protection against retaliation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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7d<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Tight statutory response deadlines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAcknowledgement of receipt within 7 days and a reasoned response to the complainant within 3 months \u2014 the channel\u2019s workflow automatically meets these deadlines.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Why choose this channel?<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Designed to protect whistleblowers and managers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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True anonymity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAnonymous or named reports, with two-way communication via access codes \u2014 without ever revealing the identity of the person making the report.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Structured case management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tScreening, categorisation, assignment, deadlines and a chronological history of each report, all in one place.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Full legal compliance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tDeadlines, notifications and records in line with Law 93\/2021 and Directive (EU) 2019\/1937, with audit-ready evidence.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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This includes<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Everything you need to run the channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Multi-channel submission<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOnline form, telephone helpline and in-person assistance, all with the same guarantee of confidentiality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Encryption and hosting within the EU<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tData is encrypted at rest and in transit, and is hosted on infrastructure located in the European Union.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Workflow with deadlines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAutomatic alerts to confirm receipt and provide a response to the complainant within the statutory time limits.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Reports and audits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tA comprehensive, exportable chronological record for internal and external audits and regulatory inspections.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How it works<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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From the launch to the first report in just a few weeks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Configuration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe have established internal policies, set out the scope of reports and designated those responsible for handling cases.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Internal communication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe have informed staff, suppliers and partners about the channel and provided basic training to the teams.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Reception and triage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEach report is acknowledged within 7 days and categorised by severity and area.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Research<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tAssigning responsibility to the relevant parties, gathering evidence and communicating with the complainant whilst maintaining their anonymity.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Resolution and reporting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCase closed with a reasoned response and records ready for audit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Frequently asked questions about the reporting channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Who is required to have a reporting channel?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tIn Portugal, Law No. 93\/2021 requires private organisations with 50 or more employees and all public bodies to have an internal reporting channel. Smaller companies may share resources or adopt such a scheme at their own discretion.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Does the channel really guarantee the whistleblower\u2019s anonymity?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. It allows for both anonymous and named reports, with two-way communication via access codes that never reveal the identity of the person making the report. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How long does implementation take?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe technical set-up is typically completed within 1\u20132 weeks; including internal policies and communication, the total timeframe is around 3\u20135 weeks.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Request a demonstration<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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See the reporting channel in action<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPlease complete the form and a compliance specialist will contact you to arrange a no-obligation demonstration.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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